One of the first things I have to do when I got back home was swap out a dead Seagate drive. Not a problem. Things fail, that’s why they have warranties.
Up until you call.
They can’t cross-ship a drive to me because they can’t authorize a my card for the $20+whatever they need.
What’s this, bitches?
|08/18/2009||SIGNED PURCHASE SEAGATE.COM\\800-732-4283 POS||22.62|
That’s straight from my Key.com checking account. What the f*** do you mean you can’t charge my card? Don’t give me whatever bullshit line you gave me.
Neither the CSR nor her manager even has the number for “the department above me” (what, the department has no name?) that can tell me what’s going on. He put my phone number on there for them to call “maybe they’ll call… or maybe they don’t do that.” This is not how you deal with a customer. That is how you fail.
If you’re making business critical systems, be prepared to support them. If you can’t, use someone that can. Paypal has this whole payment thing down — use them if that’s what it takes.